K&A Designs dba Johnson Signs Policy

Refund & Cancellation Policy

All sales for custom-manufactured products are final once production has begun. Due to the personalized nature of our products, we cannot accept returns, exchanges, or cancellations once materials have been ordered or fabrication has started.

A 50% non-refundable deposit is required to initiate production on all custom orders. This deposit covers design, labor, and material procurement costs and will not be refunded under any circumstances once an order has been confirmed.

If a customer requests to cancel prior to production or material ordering, a written cancellation request must be submitted and approved by management. Any refundable portion (if applicable) will be issued at our discretion after deducting design or administrative fees.

Refunds for non-custom, stock items (if applicable) may be considered only if the item is unused, in original condition, and returned within 14 days of purchase. A restocking fee may apply.

Refund Processing Policy

Approved refunds may take up to 30 days to process from the date of approval. Refunds will be issued using the same payment method originally used, unless the customer has an outstanding balance on their account. In such cases, the refund amount will first be applied as a credit toward any unpaid balance, and any remaining portion (if applicable) will then be refunded.

Terms and Conditions of Sale

All quotes are valid for 30 days unless otherwise stated. Pricing is subject to change based on material availability, design modifications, or project scope adjustments.

A 50% deposit is required before production begins. The remaining balance is due upon completion, prior to delivery, pickup, or installation. Ownership of goods does not transfer until full payment has been received.

Authorization to Proceed

Payment of a deposit and/or approval of artwork proofs (via signed proof or email confirmation) constitutes authorization for K&A Designs LLC dba Johnson Signs to proceed with production, material procurement, or scheduling of services. Once authorization is received, the order is considered confirmed and subject to the terms of this agreement, including cancellation and refund policies.

Customer approval of artwork proofs or design drawings constitutes authorization to proceed with production. The company is not responsible for spelling errors, design inaccuracies, or other issues approved by the customer.

Orders may be picked up, delivered, or installed as arranged at the time of sale. Additional delivery or installation fees may apply. Risk of loss transfers to the customer upon delivery or installation.

Warranty

The company warrants its workmanship for a period of one (1) year from the completion date. This warranty does not cover damage caused by misuse, vandalism, improper maintenance, natural elements, or alterations by third parties.

The company’s liability for any claim shall be limited to the amount paid by the customer for the product or service in question. Under no circumstances shall the company be liable for consequential or incidental damages.

Storage Policy

Completed products that cannot be installed, delivered, or picked up within 30 days of completion due to customer-related delays may be subject to a monthly storage fee.

Storage fees will be assessed at the rate of $50 per month (or portion thereof) beginning 30 days after the customer has been notified that the order is ready.

If the product remains unclaimed for more than 90 days, K&A Designs LLC dba Johnson Signs reserves the right to dispose of, repurpose, or resell the item to recover storage and material costs, and any deposit paid will be forfeited.

The company will make reasonable attempts to contact the customer prior to any such action.

Confidentiality and Intellectual Property

All designs, renderings, drawings, and related documentation created by K&A Designs LLC dba Johnson Signs are considered confidential and intended solely for the customer’s use in connection with their project. These materials shall not be reproduced, shared, or disclosed to any third party without written consent from K&A Designs LLC dba Johnson Signs, unless the design or artwork was originally provided by the customer.

All artwork, concepts, and layouts produced by K&A Designs LLC dba Johnson Signs remain the company’s intellectual property until paid in full. Unauthorized use, duplication, or reproduction of these materials is strictly prohibited.

Default and Nonpayment Policy

Payment in full is due as stated on the invoice. Any balance not paid within the agreed terms may incur a 1.5% monthly finance charge (18% annual rate) or the maximum rate allowed by law.

If payment remains unpaid beyond 30 days from the due date, the company reserves the right to suspend further work, withhold delivery or installation, and pursue collection efforts. The customer shall be responsible for all collection costs, attorney’s fees, and related expenses incurred in recovering payment.

Products and materials remain the property of K&A Designs LLC dba Johnson Signs until payment has been received in full.